Although it is one of the key priorities of any organization to provide an utmost satisfaction to its customers, it is getting harder and harder to please today's demanding clients. To achieve this objective, each organization needs to invest continuous effort to enhance the required skills of customer service and discover the strategies and best practices used by highly successful, world-class organizations that deliver superior customer service.
Upon the completion of the program participants will gain:
The main outlines of the course are as follows:
Individuals who are office personnel and all staff that is a touch point to the customer directly or indirectly, and want to improve their working relationship both with external and internal customers. This includes individuals working in: telemarketing, customer service and call center departments.
This program is conducted by a group of professions who have a profound academic background as all of the instructors are master degree holders or higher, in addition, they all have a deep practical experience acquired through their work in the field of marketing. This unique mix enriches the professional side of the diploma and allows the participants to apply the theoretical work studied in a more practical context.