• 19-11-2018
• 01-12-2018

A skill is an acquired and learned ability to translate knowledge into performance. It is the competency that allows for performance to be superior in
the eld in which the worker has the required skill. All managers need to possess technical, interpersonal, conceptual, diagnostic, communicational
and political skills. While technical and diagnostic skills refer to the knowledge and ability of understanding the processes involved and scientically
analyzing problems and opportunities, all other skills deal with people in one form or the other. These human skills are the most important assets of
any successful manager.
The participant will leave this program with the insight and knowledge they need to not only be an effective manager but also build an effective
team or group of staff.

The Effective Managerial Skill program is designed to provide managers whether you are
newly appointed or you have many years of experience with the knowledge you need to
be more effective at handling daily tasks, complex problems or issues as well as your
team or staff.

The main outlines for the 6 knowledge areas of this program are as follows:
Module One: What is Leadership and what is expected from Leaders? (6 hours)
• How leadership drives employee engagement
• Finding your core purpose
• Your ve sources of power
• Formula for success in life and as a leader
• The role of emotional intelligence in leadership success
• Examining the “Situational Leadership Model” and “Maslows Hierarchy of Needs”

Module Two: Leading and Managing Change (6 hours)
• Understanding why most change initiatives fail
• Perceptions of change affecting outcomes
• The four levels of readiness for change
• The role of knowledge and viewpoint on affecting
individual behavior
• The four dynamics of change
• Change management process

Module Three: Delegation and Listening Skills (6 hours)
• Understanding how to delegate effectively
• Enhancing your listening skills
• How language in the workplace has changed
• Performance management ladder
• How to improve your skills in giving and receiving feedback

Module Four: An Inspiring Leader and a Smart Strategist:
Enhancing Personal and Organizational Creativity (6 hours)
• Using creativity to solve complex problems, facilitate innovation
and drive change
• Building a competitive advantage by encouraging a creative
culture
• Implementing a methodology that overcomes barriers to
innovative thinking
• Reframing problems, making new challenging assumptions

Module Five: Bringing the Best out of Yourself
and Your Team (6 hours)
• Understanding behavioral styles
• Switching off ‘automatic-response’ to create better outcomes
• Developing the best approach to bring the best out of your team
• Why conict occurs and how to manage it when it happens
• Gaining a better understanding of your preferred communication style
• Understanding how to quickly identify others preferred
communication style an how to better communicate to
improve organizational performance

Module Six:
Emotional Intelligence Part I – Dealing with Conflict (3 hours)
• Recognizing how emotions drive behaviors
• Understanding the difculty in managing one’s own emotions,
and the emotions ofthose around you
• How to manage and interpret information and appropriate levels
of reactions
• Becoming more aware of your unconscious behaviors and how
to effectively manage emotions and make conscious decisions
for future behaviors
Emotional Intelligence Part II - Retraining Your Brain
with Assertive Communication Skills (3 hours)
• How Special Forces train their personnel to remain calm and
be decisive in stressfulsituations
• Recognizing the cycle of how emotions drive behaviors and
build habits
• Becoming more aware of unconscious behaviors to do a pattern
interrupt fordifferent outcomes
• Retraining your brain to develop habits that will get different
outcomes
• Enhancing your ability to handle moments of tension to gain
genuine awareness ofbehaving how you choose to behave

• Understanding how leadership drives employees engagement
• Understanding why most change initiatives fail
• Change management process
• How to delegate effectively
• Greater listening skills
• How to improve your skills in giving and receiving feedback
• Using creativity to solve complex problems
• How to encourage a creative culture
• Understanding behavioral styles
• Recognizing how emotions drive behavior

The instructors that deliver the Effective Managerial Skills
program have many years of practical experience in addition to managing team and organizations at the highest level
both locally and international.

The Effective Managerial Skill program is designed to provide managers whether newly appointed or experienced it will provide you with the knowledge you need to be more effective at handling managerial tasks, situations and your team or staff.

Location: Regional IT Institute Premises.
Duration: 36 hours
Schedule: Twice a week from 18:00 to 21:00 or
once a week on Saturday from 10:00 to 16:00
Registration Requirements: Registration form, copy
of graduation certicate, ID copy and 2 photos.